Actum Limited
Faieka Prime
De-Risk Your Business | Smarter Operations | No Red Tape
Your business shouldn't stop running or freeze up just because you want to take a two-week holiday.
Who I help
Kiwi business owners, CEOs, and GMs of growing SMEs (5–30 staff) who feel trapped in daily operations and want to eliminate key-person dependency, stop constant firefighting, and scale smoothly.
The problem I solve
Businesses growing faster than their systems. I fix operational friction, double-handling, and team handover errors by building clean, visual operating workflows, central SOPs, and ISO-ready quality systems so the business runs predictably without the founder having to micromanage.
My point of difference
Real, lived experience - not theoretical consulting. Before founding Actum, I scaled and successfully sold my own multi-unit business (winning Westpac Franchisee of the Year), then served as National Operations Manager supporting 50+ business owners across 180 locations nationwide. Combined with my ISO 9001 Internal Auditor qualification, I blend high-level operational systems with real-world, people-first leadership - without corporate fluff or red tape.
My niche market
Established NZ SMEs ($1M–$20M revenue / 5–30 employees) experiencing growth pains, preparing for delegation/sale, or needing ISO 9001 compliance to win enterprise and government tenders.
Key benefits
▪ OWNER FREEDOM: Eliminates key-person risk so the founder isn't the default firefighter. ▪ CONSISTENT QUALITY: Builds visual, repeatable workflows that eliminate client handover mistakes and rework. ▪ AUDIT & TENDER READY: Practical ISO 9001 framework design that opens doors to high-value tenders. ▪ CENTRALISED WORKSPACES: Replaces scattered spreadsheets, loose emails, and sticky notes with visual, easy-to-use central operational hubs.
Problems my clients avoid
▪ KEY-PERSON DEPENDENCY: Preventing the business from freezing or suffering operational drop-offs whenever the founder or key staff step away. ▪ COSTLY REWORK & HANDOVER ERRORS: Eliminating miscommunications, double-handling, and dropped balls between team members as workload grows. ▪ LOST TENDERS & OPPORTUNITIES: Avoiding rejection on high-value commercial, enterprise, or government contracts due to a lack of formal ISO 9001 quality frameworks. ▪ FOUNDER OPERATIONAL BURNOUT: Stopping the endless cycle of daily firefighting so the owner can focus on strategic growth or exit preparation.
About
At Actum, we partner with growing Kiwi SMEs to eliminate operational friction, reduce key-person dependency, and build repeatable, audit-ready systems. We bridge the gap between high-level business strategy and daily execution so founders can de-risk their business and scale with confidence. OPERATIONS ARCHITECTURE | QUALITY SYSTEMS | DE-RISKING GROWTH We diagnose system bottlenecks to build tailored, common-sense solutions: ▪ OPERATIONS ARCHITECTURE: Re-engineering end-to-end workflows, centralising SOPs, and eliminating costly team handover errors and rework. ▪ QUALITY & COMPLIANCE: Designing lean, practical ISO 9001 Quality Management Systems (QMS) that get you audit-ready and win enterprise or government tenders.
Products and services
We offer fixed-scope and fractional operations support tailored to SMEs with 5–30 staff: ▪ TIER 1: OPERATIONAL DIAGNOSTIC & ROADMAP (2-Week Sprint) A rapid audit of your workflows, team handovers, and bottlenecks. Delivers a visual workflow map and a prioritised 90-day action blueprint to fix profit leaks. ▪ TIER 2: CORE OPERATING SYSTEMS & SOPS (4–6 Weeks) We map, streamline, and build visual operational processes and practical SOPs directly into your central workspaces to eliminate key-person dependency. ▪ TIER 3: ISO 9001 IMPLEMENTATION & AUDIT PREP (8–12 Weeks) Turn compliance into a competitive advantage. We build a lean Quality Management System (QMS), conduct internal audits, and prepare your team for formal certification.
Why I am a member
I joined NZBW to connect with driven Kiwi women in business and build strong, trusted referral partnerships. I love surrounding myself with ambitious business leaders, sharing practical operational insights, and acting as an active sales team member for others in the network. Being part of this community allows me to continuously learn while giving back high-value operational support to fellow members.
An offer for you
COMPLIMENTARY OPERATIONAL HEALTHCHECK & MEMBER CREDIT ▪ FOR NZBW MEMBERS & YOUR CLIENTS: A complimentary 45-minute "Operational Healthcheck" to uncover hidden bottlenecks and key-person risks, plus an exclusive $500 credit toward Actum’s Tier 1 Systems Diagnostic & Roadmap. ▪ B2B REFERRAL PARTNERSHIPS: Do you advise or work with Kiwi SME owners and GMs trapped in daily firefighting, scaling fast, or needing ISO 9001 certification? Let’s connect to discuss how we can partner together to deliver structured operational solutions to your network.
An invitation
Know a Kiwi business owner or GM who is trapped in daily firefighting, scaling fast, or needs to de-risk their business? Let’s grab a coffee or jump on a quick 15-minute chat! You can connect us directly via email or send them to actum.co.nz to book a complimentary Discovery call.